Do you ship to my city?
We are shipping all over India (except in certain remote locations Eg: Andaman and Nicobar Islands | Dadra and Nagar Haveli | Daman and Diu | Ladakh | Lakshadweep)
For few states like Orissa, Assam, Bihar and Madhya Pradesh and only for certain high value products some declaration forms/permitsĀ may be required from your end as per tax regulatory requirements. Our Customer Care department will assist you for the same.
Are there any shipping charges?
Shipping is Free within West Bengal.
Rs.500/- in Odisha.
Rs.2000/- for the Rest of the Indian States (except above mentioned remote location)
What is the estimated delivery time?
On an average, shipping takes about 8-10 days after placing the order for furniture items. ForĀ items under the Furnishing and Bed Linen category shipping will be done in 3-5 days of placing the order
How do I track my order?
Go to "My Account" Click on "Track Order" to know the status of your order.
For any query you may call our Customer Care Department at 8100233233Ā or email us atĀ care@mobelhomestore.com.
What happens if I receive a damaged product?
On receiving the product, if you find it is damaged, please call our Customer Care Department 9230014360 and send us product pictures showing the damage. Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measure to address the issue.
Fitting
Most of our furniture items can be fitted very easily by your local carpenter. The products that require assembly are shipped along with all the hardware needed for fitting.
We do provide fittingĀ service for furniture items that need assembly at select locations at nominal cost. You may call our Customer Care Department at 8100233233 for the same.
Fitting is absolutelyĀ FREEĀ for customers in Kolkata.
