Can I cancel the order if I do not like the product or cannot take delivery of the order?
At MoBEL we strive to ensure that what we send you is what you see on our product catalogue. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.
Once the product has been delivered , we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery.
Who will bear the cost of return?
Customer will bear the cost of return.
What happens if my product is damaged in transit or is found defective?
At, MoBEL we take utmost care at the time of packing and delivery of our products. However, in case a product is damaged in transit or is found to be defective we will service the damage/defect or replace the product as the case may be.
Conditions for return:
• Returns for Furniture and Lighting category will be accepted only for Damaged/ Defective products
• Please notify us of receipt of a Damaged/ Defective product maximum within 24 hours of delivery
• Products/ Items should be UNUSED
• Products should be returned in their original packaging along with the original price tags, labels and invoices
• It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit
• Any products damaged post delivery to customer, shall not be accepted for return
• For any other query you may call our Customer Care Department.
“ITC’s experience with MOBEL is very good! Their proactiveness in customer satisfaction is commendable”
Subrata Sen Gupta
“I really appreciate the effort that you put into making your furniture. The service that you provide is well appreciating. In other words, very good.”
“We are happy to inform you that we bought furniture from MOBEL for our company and we got competitive price with good quality product and best service from MOBEL especially from your salesperson.”